Vision
At Niveus Pharma we are focused on providing drug products and medical devices of the highest quality, safety and efficacy as well as outstanding services to our customers and partners around the world.
Our vision is to be a top pharmaceutical wholesaler and medical devices distributor with a trusted reputation for providing consistently superior and outstanding customer service and conducting business honestly and transparently.
Mission
Our mission is to partner with ministries of health and governments, pharmaceutical wholesalers, healthcare facilities, hospitals, medical professionals and pharmacies worldwide to improve the wellbeing and health of people by offering access to needed drug products and medical devices for all our licensed customers and partners.
We accomplish this by providing superior products and outstanding customer service by maintaining a highly efficient controlled process.
Values
At Niveus Pharma, we highly value our Customers and our Partners, and we strive to provide superior quality products and customer care to all.
Customer Care
We recognize that customer satisfaction is paramount to our continued success, and we maintain outstanding customer satisfaction by:
- Understanding our industry and what is most important to our customers and also by staying informed and current on matters related to us We also endeavor to understand how our actions impact our customers.
- Striving for 100% accuracy and transparency in all customer-‐related actions, including orders, correspondence and shipments.
- Establishing trusted and long-‐term relationships with our customers that are based on trust and integrity.
- Actively seeking and using customer feedback.
- Being responsive to customer feedback and inquiries.
Partner Care
Our partner wholesalers and distribution companies are a valuable part of our business strategy and we care for them by:
- Fostering relationships with our partners, so they are proud to do business with us.
- Being consistently transparent with our communication and encouraging partner feedback and how we can serve them better.
- Appreciating that our partners make a significant and important contribution to our business and success.
- Suggesting new ways to do business that benefit our partners.